Jobs @ ZBPL

Interested in working at the Zion-Benton Public Library? This page lists current job openings at the Library. You will need Adobe Reader installed on your computer to view PDFs on this page online. 

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Title:                         IT Associate II

Reports to:              Assistant Director

Jobs Supervised:   None

Schedule:                Full-time 37.5 hours, Non-Exempt. Hours vary but may include evenings and weekends.

Wage:                       Starting between $32,818.50 -$40,774.50 per year, experience is a factor in the starting range

Nature and Scope of Position:

Under the supervision of the Assistant Director, with latitude for independent judgment and decision making, is responsible for the operations of the IT/Network Infrastructure and public and staff computing. The person in this position is a team player that has a passion for libraries, technology, and the people who use them.

Essential Functions and Responsibilities:

  • Acts as the primary technology contact for routine maintenance for library equipment, troubleshooting, updates, projects, and equipment/program evaluation, relating to hardware, software, phones, and equipment.
  • Provides desktop support.
  • Analyzes reported issues, trends, problems, and feedback to simplify staff and patron’s use of library computers and equipment, and to identify educational opportunities.
  • Manages equipment inventory and tracks technology expenditures. Prepares budget for short and long term needs.
  • Works with IT vendor on purchasing, projects, and other technology issues.
  • Liaisons with Library’s Network Vendor on a day-to-day basis to assist in reporting and managing submitted tickets.
  • Implements weekly and monthly maintenance plan.
  • Trains staff on technology.
  • Creates and maintains a welcoming environment for library users.
  • May develop and deliver group and individual computer and technology based classes/trainings both at the library and at various offsite locations.
  • May serve in a rotation to staff the Information Services, Creation Space, and Youth Services desks.
  • Uses existing and learns new and emerging technologies. Identifies, explores, and evaluates technology trends.
  • Promotes the library district through outreach and by using good public relations practices
  • Identifies, develops, creates, and analyzes statistical reports as appropriate.
  • Serves as person-in-charge as assigned.
  • Participates in staff, department, and other professional (system, consortium, and community) meetings related to job responsibilities, as assigned.

Performs other duties, as assigned.

Essential Knowledge, Skills, Abilities:

  • Working knowledge of Microsoft Office products, including up to Windows 10 and Office 2016, the Internet, and email; background in computer network experience in a Microsoft Windows environment.
  • Knowledge of technology security best practices.
  • Working knowledge of web development, experience with WordPress a plus.
  • Ability to disassemble, move, and set up the components of a desktop computer.
  • Ability to provide outstanding customer service.
  • Ability to manage and prioritized multiple tasks.
  • Experience providing group and one-on-one technology instruction.
  • Professional demeanor and a team player.
  • Strong ability to adapt to and effectively implement change.
  • Well-developed oral communications skill.
  • Attention to detail.
  • Ability to read, write and speak English.
  • Ability to give and receive instructions in English.
  • Alpha-numeric recognition skill.
  • Ability to pass a criminal background check.

Physical requirements:

  • Requires full range of motion, including standing, sitting, or walking for extended periods.
  • Requires bending, stooping, and reaching to retrieve library materials.
  • Must have manual dexterity and eye-hand coordination to move materials or operate automated equipment.
  • Must be able to lift computers, printers, boxes of books, paper, or other items weighing up to 75 lbs.

Education and Experience:

  • Associates degree in computer science, technology, or related field or equivalent combination of education and working experience.
  • Ability to read, write, and speak Spanish is a plus.
  • Certifications obtained within IT field is preferred.
  • Schedule will include days, evenings, and weekends.
  • Experience working in a public library preferred.

Position open-till-filled. To apply please submit a resume, letter of interest and three professional references to Mollie Brumbaugh

Zion-Benton Public Library District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.